Last updated: Sept 1, 2025
Welcome to Sahara Cruiser By Mohamed Guide. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, book tours, or interact with our website. By using our services, you agree to the collection and use of information in accordance with this policy.
Information Collection
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Payment and billing information (for bank transfers)
- Travel preferences and special requirements
- Passport details (for tour bookings)
- Communications with our customer service team
Use of Information
We use the information we collect to:
- Process your tour bookings and reservations
- Communicate with you about your bookings and travel arrangements
- Provide customer support and respond to your inquiries
- Improve our services and develop new offerings
- Send you promotional communications (with your consent)
- Comply with legal obligations
Payment Methods
We offer the following payment options for our tours:
- Payment on Arrival: You can pay the full amount in cash (Moroccan Dirhams or Euros) upon your arrival in Morocco.
- Bank Transfer: You can make a payment via bank transfer to our company account. Details will be provided upon booking confirmation.
Please note that a 20% deposit may be required to secure your booking, especially during peak seasons or for custom tours.
Cancellation and Refund Policy
We understand that travel plans may change. Our cancellation policy is designed to be fair and transparent:
- Full Refund: Cancellations made at least 48 hours before the scheduled tour departure are eligible for a full refund of any payments made.
- Partial Refund: Cancellations made less than 48 hours before departure may be eligible for a partial refund, depending on the circumstances and advance notice.
- No Refund: No-shows or cancellations on the day of departure are not eligible for a refund.
To request a cancellation, please contact us via email at cruisersahara6@gmail.com or by phone at +212661359960.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure storage of personal data
- Limited access to personal information to authorized personnel only
- Regular security assessments and updates
- Secure transmission of payment information
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Sahara Cruiser By Mohamed Guide Jardin hay chrifia boaakaz Marrakech 40000 Morocco Email: cruisersahara6@gmail.com Phone: +212661359960 CEO: Mohamed Guide