Last updated: 27 September 2026
These Terms & Conditions apply to all tours and services booked with Sahara Cruiser, a tour operator based in Morocco. Please read them carefully before booking. By confirming a booking, you agree to these terms on behalf of yourself and everyone in your travel party.
1. Bookings
- You can request a booking through our website, by email or by WhatsApp. A request is not a confirmed booking.
- A booking contract between you and Sahara Cruiser is established only once we receive the required deposit and send you a confirmation email.
- The lead traveler must be at least 18 years old and is responsible for all members of the travel party, including payments, providing correct information and passing on all booking details.
2. Prices
- Prices are quoted in euros (EUR) per person unless stated otherwise, and depend on group size, accommodation category and travel dates.
- Each tour page lists what is included and not included. Unless stated otherwise, prices do not include international flights, travel insurance, lunches, drinks, entrance tickets, tips and personal expenses.
- The price confirmed in your confirmation email will not change, except where you ask us to modify your booking.
3. Payment
- A deposit is required to confirm your booking. The amount and the date for paying the balance are stated in your confirmation email.
- Depending on the tour, payments can be made by bank transfer, major credit cards, PayPal or in cash on arrival.
- If the deposit or balance is not received on time, we may treat the booking as canceled by you and apply our cancellation terms.
4. Cancellations and Changes by You
Cancellations and amendments are governed by our Refund & Cancellation Policy. All requests must be made in writing by the lead traveler. If you wish to change your tour after booking, we will do our best to help; any extra costs will be passed on to you.
5. Changes and Cancellations by Us
- We plan every itinerary carefully, but we may need to adjust the route, timings, vehicles or accommodation because of weather, road conditions, safety, local events or other circumstances beyond our control. In that case we will offer an alternative of similar standard.
- If we have to cancel your tour before departure for reasons other than events beyond our control, you will receive a full refund of all payments made to us, or a travel credit if you prefer.
6. Passports, Visas, Health and Insurance
- You are responsible for holding a valid passport and any visa or entry documents required for Morocco.
- We strongly recommend comprehensive travel insurance covering medical costs, emergency repatriation and cancellation.
- Please tell us before your trip about any medical condition, mobility needs or dietary requirements, so that we can plan accordingly.
7. Your Responsibilities During the Tour
We ask all travelers to respect local laws, customs and the environment, and to follow the safety instructions of our drivers, guides and camp staff. We may refuse to continue providing services to anyone whose behavior puts themselves or others at risk, without a refund.
8. Liability
- We select our drivers, guides, accommodation and camps with care and take responsibility for the services we provide.
- We are not liable for delays, losses or costs caused by events beyond our reasonable control (such as extreme weather, natural disasters, strikes, road closures, epidemics or government decisions), or by third parties not engaged by us, such as airlines.
- Please look after your personal belongings, money and documents; we are not responsible for their loss or damage unless caused by our negligence.
- To the extent permitted by law, our liability is limited to the price of the services booked with us.
9. Photos
We may take photos during tours. We will only use photos in which you can be identified for marketing with your permission.
10. Complaints
If something is not right during your tour, please tell your driver or contact us immediately so we can fix it on the spot. If a problem cannot be resolved during the trip, please send us a written complaint within 30 days after your tour ends.
11. Personal Data
We handle your personal information as described in our Privacy Policy.
12. Applicable Law and Contact
These terms are governed by the laws of the Kingdom of Morocco. For any question, contact us at cruisersahara6@gmail.com or by phone / WhatsApp on +212 661 359 960.
